All orders are processed within 1–3 business days (Monday–Friday).
Orders placed on weekends or public holidays will be processed the next business day.
Once your order has been processed, you will receive a confirmation email with tracking details.
✅ FREE SHIPPING applies to most items across our store.
Some oversized, bulky, or specialty items may incur a shipping fee.
Any applicable shipping cost will be clearly displayed at checkout — no hidden charges.
We occasionally run promotional offers that include free shipping on all products.
Estimated delivery times within Australia:
Standard Delivery: 5–10 business days
Regional / Remote Areas: 7–14 business days
Delivery times are estimates and may vary depending on your location, courier schedules, and peak periods.
Once your order is dispatched, you will receive a tracking number via email so you can follow your delivery in real time.
If you do not receive tracking details within 3 business days, please contact our support team.
If you purchase multiple items, they may be shipped separately to ensure faster delivery.
You may receive multiple tracking numbers.
There is no extra cost for split shipments when items qualify for free shipping.
We work with trusted Australian courier partners to deliver your order safely.
Once an order leaves our facility, delivery is managed by the courier. However, we will always assist if any issues arise.
Please double-check your address at checkout.
If an incorrect address is provided:
We cannot guarantee recovery of the parcel.
Additional shipping fees may apply to resend the order.
If your order is delayed beyond the estimated timeframe, please contact us so we can investigate.
If a shipment is confirmed lost or arrives damaged, we will arrange a replacement or refund in line with Australian Consumer Law (ACL).
If you are unavailable at delivery:
The courier may leave the parcel in a safe place, or
Attempt redelivery, or
Hold it at a nearby collection point.
Please follow the courier’s instructions to collect your parcel.
For any shipping-related questions, contact our support team:
We aim to respond within 1 business days.
